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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Cleve Willis

March 29, 2024

5  out of  5 rating by Cleve Willis
"We love this agent , she handles my personal stuff car, home , etc and handles my local business Still Hot Yoga in Decatur she’s incredibly helpful and personable! Easy to communicate overall a great agent"
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Edna Eleanor

February 19, 2024

5  out of  5 rating by Edna Eleanor
"Thank you Alicia and Deborah for all the gracious help and kindness you provided in transitioning my policy from one stste to another. You softened the unexpected, unpleasant details of severe, increased cost (simply because of location!!!) with guidance and empathy. For showing the human aspect of what could have been a cold business transaction, I thank you."
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Marc Gunn

February 13, 2024

4  out of  5 rating by Marc Gunn
"Had a great experience. Kelsey was kind, friendly, helpful, and got help when he didn't have all the answers. And the rates are literally a third of USAA. Worth the change right there. Not seeing any hidden fees either. So that's a huge plus. Love it!"
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Natasha Watkins

February 13, 2024

5  out of  5 rating by Natasha Watkins
"Getting insurance at a great value has never been so easy. From start to finish the process was completely flawless."
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Daniel McClendon

February 8, 2024

5  out of  5 rating by Daniel McClendon
"Deborah provided excellent service and provided me with a great quote. I would definitely recommend!"
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Tekoa Savage

February 1, 2024

5  out of  5 rating by Tekoa Savage
"I’ve been with this agency and today the receptionist was very nice and wished me a splendid day. That did make my day better and then Kelsey Henderson was very professional and got my policy together quick. Thank you guys ✊🏾 #HappyBlackHistoryMonth"
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Andrea Laiosa

January 31, 2024

5  out of  5 rating by Andrea Laiosa
"Deborah helped me get new insurance quickly. I like that i have someone I can call her with questions, not just a customer service helpdesk."
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Marjorie Fisher

January 23, 2024

5  out of  5 rating by Marjorie Fisher
"Deborah was a pleasure to work with. Very professional, kind and patient. Answered all of our questions and was able to get us the best quote possible. Highly recommended."
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Xavier Hawkins

January 23, 2024

5  out of  5 rating by Xavier Hawkins
"I highly recommend Deborah , she answered all of my questions and got me squared away . Also went above and beyond to follow up with me to make sure I was satisfied and ok with everything"
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Theresa Carver

January 18, 2024

1  out of  5 rating by Theresa Carver
"Very poor service!!! Bad response time… employees are unable to get quotes in a competent and timely manner. Main agent is never available! Beware inaccurate information is given and very unprofessional just hiring old ladies to occupy the time! Run buyers beware!!"
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Teri Williams

October 30, 2023

5  out of  5 rating by Teri Williams
"I've been with State Farm for years and couldn't ask for a better Insurance Company Thanks Deborah your the best"
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DJ DeCal

October 30, 2023

5  out of  5 rating by DJ DeCal
"I was interested in a quote from State Farm and was immediately called back from Deborah. She provided great info, offered some discounts available, very patient and made things happen very quickly over the phone. I am very excited with my new policy thru State Farm and very happy I chose this agency. Thanks Deborah. I will definitely recommend!"
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Cassandra Deneen

October 28, 2023

5  out of  5 rating by Cassandra Deneen
"Deborah got me set up quick. I was at work and my renters insurance needed switched to my new place immediately or I wouldn’t be able to move in. She set it up fast and sent me my declaration so there was no delay in my move in date. Thanks Deborah!"
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Shavani Williams

October 24, 2023

5  out of  5 rating by Shavani Williams
"Akeria’s Smith is reliable and efficient. Keep up the great work dear."
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Virginia Lofton

October 18, 2023

5  out of  5 rating by Virginia Lofton
"Mrs. Deborah and the entire team for the Alicia Wallace State Farm Insurance Office are absolutely great. They were accommodating and understanding of what I needed in an Insurance policy. They don't work around you, they work with you and I appreciate that type of service."
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October 18, 2023

5  out of  5 rating by Y W
"Akeria was very helpful in quickly giving me a quote and explaining all of the details of rental insurance. She made the process very easy and i really appreciated her professionalism during a very busy time."
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Donny Walden

October 17, 2023

5  out of  5 rating by Donny Walden
"Deborah was, and is, my agent. She is always very professional and has never disappointed me. She takes the initiative in forever striving to get me the best service at the most reasonable rates. All the agents are friendly, courteous, knowledgeable and patient with you allowing an easy, smooth transaction when dealing with State Farm. If you are ever interested in the need of insurance, try Alicia Wallace's agency for the good old family feel. You are important here."
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logan “kent” Gerig

October 15, 2023

5  out of  5 rating by logan “kent” Gerig
"Akeria was my agent that assisted me and made the process seamless. It was my first time purchasing car insurance, and I am glad I made the right decision!"
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October 4, 2023

1  out of  5 rating by A
"It wouldn't kill your employees to do the bare minimum of reaching out to people when payments haven't been made???? Some of us might have some crazy stuff going on so once again finding out that my insurance has been dropped without even a phone call or an email is very nice. You guys make State farm look so bad because you're so incompetent at your job. Must be so hard to sit at a desk all day you people are pathetic"
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Brad Andersen

September 26, 2023

5  out of  5 rating by Brad Andersen
"I switched from my old carrier to state farm and I worked with Akeria. She was very knowledgable and helped me customize my home owners insurance to meet my needs. She was very helpful, polite, and professional."
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Vibeke Booterbaugh

September 24, 2023

5  out of  5 rating by Vibeke Booterbaugh
"They are very responsive, and saved me $100 per month for the same coverage I was getting from Geico!! Great service, great rates."
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Kali Taylor

September 18, 2023

5  out of  5 rating by Kali Taylor
"Akiria has fantastic customer service and she was great to work with I hope I spelled her name right if not my apologies"
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Rendy Mathews

September 13, 2023

5  out of  5 rating by Rendy Mathews
"The Agent is extremely responsive and helped me find discounts that I had no idea were available. I was happy to find someone so helpful."
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September 12, 2023

5  out of  5 rating by alivia
"Akeria was great and very knowledgeable! She provided excellent service! Thank you again Akeria!"
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September 11, 2023

5  out of  5 rating by ChitChatDiva1
"It’s been a pleasure working with Deborah over the years. Her voice is pleasant and she’s very knowledgeable on all the products offered. I love my Statefarm family."