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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Roger Kodjo

September 6, 2024

5  out of  5
rating by Roger Kodjo
"Responsive, informed, warm, Nile Stewart is the BEST Agent !!!"
We responded:
"Thanks for the positive feedback, Roger! I am thrilled to hear that you have had a wonderful experience working with Nile. Please don't hesitate to reach if there is anything else we can help you with. - Alicia "
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Kyle

August 27, 2024

5  out of  5
rating by Kyle
"I wish State Farm as an entity had not raised my prices so much, but Nile Stewart as an employee was incredibly kind and personable and helpful to me, could not have asked for a better person to assist me."
We responded:
"Thank you for the feedback, Kyle! I am glad to hear Nile has been enjoyable to work with. Please feel free to stop by or call if there is anything else you need assistance with. We are happy to help! - Alicia "
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Ginette Craig

August 21, 2024

5  out of  5
rating by Ginette Craig
"Nile has been the representative I have been working with, lately. She’s been terrific, going the extra mile to check my current coverage needs. I needed coverage for loss stated by the condo association. Nile check on this immediately with the underwriters. She was prompt at calling me with updates, as well as emailing the current policy to me. Nile, everything is acceptable with the association. Thank you so much! I am so grateful I was able to stay with State Farm. Nile, keep up the good work. I’m a satisfied customer! Ms. Ginette Craig"
We responded:
"Thank you, Ginette, for your wonderful review and for the high praise of Nile! I’m thrilled to hear that she has gone above and beyond to assist you with you insurance needs and make this experience a positive one. We’ll make sure to pass this feedback along to her. We greatly appreciate your review and are so glad to hear that you’re a satisfied customer! -Alicia"
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Annette Burris

August 16, 2024

5  out of  5
rating by Annette Burris
"Deborah helped me get my insurance policy changed after moving to Georgia. Everything was taken care of in the same afternoon. Great service!"
We responded:
"Thank you so much, Annette, for taking the time to leave us this feedback. Customers like you inspire our team to continue servicing the Good Neighbors of Decatur, GA. Please let us know if you have questions or require more coverage. We are here for you! -Alicia"
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Barbara Cortes

August 15, 2024

5  out of  5
rating by Barbara Cortes
"I had Kelsey Henderson assist me in setting up rental insurance. They were very helpful in assisting me and answering any questions I had. They even made sure to follow up with me- I would recommend going to them for your insurance needs! It’s worth the try with the great customer service :)"
We responded:
"Barbara, we can’t thank you enough for taking the time to leave us this review and 5-star rating. I will certainly pass this along to Kelsey. My team and I make communication and customer service top priorities. Please let us know if you have questions about your coverage. - Alicia"
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Iola Crook

August 14, 2024

5  out of  5
rating by Iola Crook
"Hey, If you’re seeking an Awesome insurance agent, Alicia Wallace’s State Farm agency is the one. Professionalism and Great Customer Service continually. Ask for Deborah who will provide you with what you need."
We responded:
"Hi Iola! Thank you for the awesome review! We truly appreciate you for being a longtime supporter of Alicia Wallace State Farm! "
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Pooja Patel

August 5, 2024

5  out of  5
rating by Pooja Patel
"Spoke with Kelsey about getting renter’s insurance. He was very kind and patient with me and answered all and any questions I had :)"
We responded:
"Thank you so much for the awesome review! Kelsey prides himself on providing an awesome experience. We hope to see you soon!"
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ROLANDA BURNEY

July 31, 2024

5  out of  5
rating by ROLANDA BURNEY
"Deborah was wonderful helping me transition to Georgia and get coverage for my vehicle. She was patient while I shopped around and once I chose State Farm she quickly and efficiently processed my paperwork."
We responded:
"Hi Rolanda! Thanks so much for the wonderful review. I’m so glad that Deborah made the process seamless for you. Welcome to the family! "
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Rickie Lockhart

July 30, 2024

5  out of  5
rating by Rickie Lockhart
"I had a pleasant visit with a young lady by the name of Nile , she took her time with me and she explain everything to me"
We responded:
"Hi Rickie, thank you for your 5 star review! I’m beyond excited that you had a pleasant experience with Nile, she definitely aims to please."
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Shannon Murphy

July 26, 2024

5  out of  5
rating by Shannon Murphy
"Amazing customer service. Professional and kind!"
We responded:
"Hi Shannon, thanks for the wonderful review and kind words! We look forward to serving you in the future. "
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Brande Gilbert

July 25, 2024

5  out of  5
rating by Brande Gilbert
"Alicia contacted me directly to address a request I had. Everything was straightened out and I also got a call from Nile who provided great service and answered all my questions. I feel cared for and acknowledged and I can’t thank you both enough."
We responded:
"Hi Brandie, we truly appreciate you providing us with the opportunity to correct the issue! Nile enjoys providing the best possible experience. "
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Alasiah Bledsoe

July 22, 2024

5  out of  5
rating by Alasiah Bledsoe
"Very nice talk and process was very easy"
We responded:
"Alasiah, thanks for the 5 star review! Hopefully, we will see you soon. Enjoy your summer travels! "
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史海巍

July 17, 2024

5  out of  5
rating by 史海巍
"Nile Stewart is awesome!"
We responded:
"Hello! Thank you for the wonderful review! Nile is always a pleasure."
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Neekisia Jackson

July 9, 2024

5  out of  5
rating by Neekisia Jackson
"Nile was wonderful with helping me during a semi- distressing period. She answered all my questions and was able to get me answers with the swiftness."
We responded:
"Thanks Neekisia for the wonderful review! Nile truly prides herself with providing excellent service. We are looking forward to working with you in the future. "
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Brown Skin Girl

June 24, 2024

5  out of  5
rating by Brown Skin Girl
"After being with another company for over 8 years I had to switch due to the ridiculous increase. I reached out to this office and Ms. Deborah was nothing short of amazing! She was very patient and got my policy started with me paying under what I thought it would be. I’m proud to say as of 06/24/24 I’m insured by State Farm!"
We responded:
"Hello! Thank you so much for your sincere words. We are so grateful to hear it. We look forward to working with you again in the future for all of your insurance needs! "
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Cheese803

June 15, 2024

5  out of  5
rating by Cheese803
"Ms Alicia made it her best interest to make sure I get the best quote . Very respectful and passionate about making her clients feel good about joining her State Farm family. If she wasn’t available when I reached out her assistance was very helpful they all work hand in hand . Thanks and keep up the good work!!!"
We responded:
"We are thankful to hear your kind words! Your needs are important to us. We look forward to working with you again in the future."
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J H

June 6, 2024

5  out of  5
rating by J H
"Great team that made switching over insurance to the state of Georgia super fast and easy. Thanks Deborah!"
We responded:
"Thank you for the great review! Deborah is a wonderful part of our team and we’re glad you had a great experience working with her! Thank you for working with the Alicia Wallace State Farm team. "
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Dale Miller

June 4, 2024

5  out of  5
rating by Dale Miller
"Nile has been excellent in helping us . She is professional, polite, knowledgeable and a great member of the team !"
We responded:
"Dale, thank you for the 5-star review of Nile! Thanks for trusting the Alicia Wallace State Farm Insurance team!"
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Erin Peitso

June 3, 2024

5  out of  5
rating by Erin Peitso
"I cannot say enough great things about Alicia and Deborah. They are amazing! So responsive, so helpful, and just wonderful to work with. I had an issue with my account where Alicia jumped in (after hours), made sure I was comfortable with what was going on, and staying in touch with me until it was resolved. Then she and Deborah helped as I was buying a new home. Deborah was communicating between the lender and me, kept me apprised, and promptly got them the information they needed. They are both just the best!"
We responded:
"Erin! Thank you so much for the great review! We truly appreciate you and it’s been our pleasure helping you and your family with your insurance needs. Please let us know if we can do anything else for you! "
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Carlos Miller

May 7, 2024

5  out of  5
rating by Carlos Miller
"Deborah was extremely nice, patient and professional."
We responded:
"Hi Carlos! I'm very glad that you had a wonderful experience. If there is anything that we can do for you, please let us know!"
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Nikyah Allen

April 18, 2024

5  out of  5
rating by Nikyah Allen
"I just recently moved into my first apartment and Deborah has been so helpful."
We responded:
"Hi, Nikyah! Thank you so much for taking the time to review us and shout-out Deborah. We are so glad you had a five-star experience with our team! Have a great day!"
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Cleve Willis

March 29, 2024

5  out of  5
rating by Cleve Willis
"We love this agent , she handles my personal stuff car, home , etc and handles my local business Still Hot Yoga in Decatur she’s incredibly helpful and personable! Easy to communicate overall a great agent"
We responded:
"Hi Cleve! We love and appreciate you! Thank you for taking the time to leave us a kind review. We work hard to bring you a wonderful experience every time! We look forward to seeing you soon!"
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Edna Eleanor

February 19, 2024

5  out of  5
rating by Edna Eleanor
"Thank you Alicia and Deborah for all the gracious help and kindness you provided in transitioning my policy from one stste to another. You softened the unexpected, unpleasant details of severe, increased cost (simply because of location!!!) with guidance and empathy. For showing the human aspect of what could have been a cold business transaction, I thank you."
We responded:
"Hi, Edna! We are so thankful for your wonderful experience working with us. We strive to bring you excellent customer service every time! Have a fantastic day and we look forward to working with you again in the future."
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Marc Gunn

February 13, 2024

4  out of  5
rating by Marc Gunn
"Had a great experience. Kelsey was kind, friendly, helpful, and got help when he didn't have all the answers. And the rates are literally a third of USAA. Worth the change right there. Not seeing any hidden fees either. So that's a huge plus. Love it!"
We responded:
"Hi, Marc! We are so glad you had such a wonderful experience with Kelsey here at Alicia Wallace State Farm. Have a good day!"
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Natasha Watkins

February 13, 2024

5  out of  5
rating by Natasha Watkins
"Getting insurance at a great value has never been so easy. From start to finish the process was completely flawless."
We responded:
"Hello, Natasha! Thank you so much for your kind words and review. We strive to provide excellent service and a seamless experience every time!"