State Farm® Insurance Agent Alicia Wallace
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sarah Moran
April 25, 2025
5
out of
5
rating by Sarah Moran
"Deborah was great and very kind. She also saved me so much money on my insurance needs. Highly recommend!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Britney
April 18, 2025
4
out of
5
rating by Britney
"She really helped me out ! highly recommend"
We responded:
"We appreciate your review! We’re striving to improve and love to hear any suggestions you have for how we can earn that fifth star! Thank you for choosing State Farm for your insurance needs! -Alicia"
P Ca
April 15, 2025
5
out of
5
rating by P Ca
"I had a good experience here. Deborah made the experience simple and easy and explained everything so I was getting exactly what I wanted and needed!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! -Alicia"
Latyna Harmon
March 11, 2025
5
out of
5
rating by Latyna Harmon
"I spoke to Ms. Deborah about setting up auto issuance. She was pleasant and helped me get a plan that was better for my budget."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! -Alicia"
rwoghiren
February 26, 2025
5
out of
5
rating by rwoghiren
"I've never had a better time insurance shopping until today. I could tell my budget was really taken into consideration as every which way to help me save was considered. My only regret is I didn't sign up with them sooner. Amazing experience and I'm grateful for the help. Absolutely recommend them."
We responded:
"Thank you for the fantastic five-star review. We sincerely appreciate your support and look forward to serving you again soon! -Alicia"
Anna
February 21, 2025
5
out of
5
rating by Anna
"Great service!"
We responded:
"Thank you very much for giving our team a 5-star rating. We're thrilled to know we provided you with a pleasant insurance experience! If you have any questions or need further assistance, please feel free to reach out. - Alicia "
Marc Gunn
February 10, 2025
1
out of
5
rating by Marc Gunn
"I had glowing review here last year when I signed up. Why was it glowing? Because after getting a lower rate, they asked me for a good review. I felt obliged. But one year later, they canceled my insurance. They said they gave me warning about this. I found out a month before it was to happen. I contacted my rep over there. The customer service was terrible. I had two weeks to respond. In one week I even fix one of the things they said need fixing. But they didn’t properly explain the other one. Then my representative did not reply to any emails. She seems to have lost my information. I almost feel obliged to going back to my last insurance company who also hated. Which one is worse? Right now I think this one is."
We responded:
"Marc, we're truly sorry to hear about your experience and understand your frustration. We want to make things right, so please reach out to our office directly so we can address the issues and work towards a resolution for you. We're committed to providing the best service and would appreciate the opportunity to resolve this matter. -Alicia"
Tarun Kolluri
November 19, 2024
5
out of
5
rating by Tarun Kolluri
"She is great at what she does and had a lot of patience!!!!"
We responded:
"Thank you so much for your kind words, Tarun! I'm thrilled to hear that you had a positive experience and felt well-supported throughout. Your feedback means a lot, and we’re grateful for the opportunity to work with you! -Alicia"
Myrene Williams
October 31, 2024
5
out of
5
rating by Myrene Williams
"State Farm Ms. Deborah L Roland is an amazing woman. When I tell you she help me save money on my auto insurance. I drop long time insurance Liberty Biberty real quick no more jacking up rates on me. I can truly breathe and save money. Thank you Ms. Deborah L Roland you are a god sent. ❤️❤️"
We responded:
"Thank you so much for your kind words, Myrene! I’m thrilled to hear that Deborah was able to help you save and provide you with peace of mind. Your satisfaction means the world to us, and we’re grateful to have you as a part of our State Farm family! -Alicia Happy Halloween! 👻 "
Acacia Salisbury
October 30, 2024
5
out of
5
rating by Acacia Salisbury
"Kelsey was a huge help this morning. I was able to quickly get my renters insurance updated this morning for my last minute move."
Carlos Miller
October 21, 2024
5
out of
5
rating by Carlos Miller
"Deborah always provides excellent service with a wonderful attitude! Thank you, you're the best!"
We responded:
"Hi Carlos! I'm very glad that you had a wonderful experience. If there is anything that we can do for you, please let us know!"
Aundria Benjamin
October 17, 2024
5
out of
5
rating by Aundria Benjamin
"Ms. Deborah was very helpful and changing companies was really smooth."
Danielle Virden
October 11, 2024
5
out of
5
rating by Danielle Virden
"I want to send a special thank you to Ms. Deborah, who really made it easy for me to get coverage/policy. She not only showed exemplary customer service, but really went out her way to make me be heard. That really goes along way, especially in customer service. Thank you again. Anyone who gets serviced with Alicia Wallace agency office will not be disappointed!"
We responded:
"Thank you so much for your kind words, Danielle! We’re thrilled to hear that Ms. Deborah provided you with such excellent service and made the process seamless for you. Your recommendation means a lot to us, and we’re here to help anytime you need assistance! -Alicia "
Lisa Bastin
September 28, 2024
5
out of
5
rating by Lisa Bastin
"So far, so good! Attentive, personalized service. I’m glad to have made the switch to this State Farm agent!"
We responded:
"Thanks for the feedback, Lisa! I'm glad to hear that you have had a positive experience working with our team. If there is anything else we can help you with, please let us know. We are happy to help! - Alicia"
Lynn Smalls
September 24, 2024
5
out of
5
rating by Lynn Smalls
"Very professional and polite ! Got the job done quick and efficient !!"
We responded:
"Thanks for the fantastic review, Lynn! I am thrilled to hear that our team was able to assist you quickly and efficiently. If we can help you with anything else, let us know. We are happy to help! - Alicia "
Wayne Stewart
September 19, 2024
5
out of
5
rating by Wayne Stewart
"Deborah was extremely helpful setting me up with car + renters insurance. I would HIGHLY recommend Alicia Wallace State farm insurance group to anyone who is in need of quality insurance services. Thank you all again!"
We responded:
"Thank you for the wonderful feedback, Wayne! I am thrilled to hear that Deborah was helpful in getting you auto and renters' insurance. If there is anything else our team can help you with, let us know. -Alicia"
David Smith
September 18, 2024
5
out of
5
rating by David Smith
"I’m very satisfied on everything team Wallace has done for my family. Thank you!"
We responded:
"David, we are so happy to hear you are satisfied with the service our team has provided you with! We appreciate the five stars and welcome you to stop by if there is anything else our team can be of assistance with. - Alicia "
Antara Mazumder
September 18, 2024
5
out of
5
rating by Antara Mazumder
"She is extremely patient to get the work done; she is very generous for meeting the customer’s necessity."
We responded:
"Antara, thank you so much for the fantastic feedback! I am thrilled to hear that you have enjoyed working with my team and me. If there is anything else we can help you with, please don't hesitate to reach out. We are happy to help! - Alicia "
Roger Kodjo
September 6, 2024
5
out of
5
rating by Roger Kodjo
"Responsive, informed, warm, Nile Stewart is the BEST Agent !!!"
We responded:
"Thanks for the positive feedback, Roger! I am thrilled to hear that you have had a wonderful experience working with Nile. Please don't hesitate to reach if there is anything else we can help you with. - Alicia "
Kyle
August 27, 2024
5
out of
5
rating by Kyle
"I wish State Farm as an entity had not raised my prices so much, but Nile Stewart as an employee was incredibly kind and personable and helpful to me, could not have asked for a better person to assist me."
We responded:
"Thank you for the feedback, Kyle! I am glad to hear Nile has been enjoyable to work with. Please feel free to stop by or call if there is anything else you need assistance with. We are happy to help! - Alicia "
Ginette Craig
August 21, 2024
5
out of
5
rating by Ginette Craig
"Nile has been the representative I have been working with, lately. She’s been terrific, going the extra mile to check my current coverage needs. I needed coverage for loss stated by the condo association. Nile check on this immediately with the underwriters. She was prompt at calling me with updates, as well as emailing the current policy to me. Nile, everything is acceptable with the association. Thank you so much! I am so grateful I was able to stay with State Farm. Nile, keep up the good work. I’m a satisfied customer! Ms. Ginette Craig"
We responded:
"Thank you, Ginette, for your wonderful review and for the high praise of Nile! I’m thrilled to hear that she has gone above and beyond to assist you with you insurance needs and make this experience a positive one. We’ll make sure to pass this feedback along to her. We greatly appreciate your review and are so glad to hear that you’re a satisfied customer! -Alicia"
Annette Burris
August 16, 2024
5
out of
5
rating by Annette Burris
"Deborah helped me get my insurance policy changed after moving to Georgia. Everything was taken care of in the same afternoon. Great service!"
We responded:
"Thank you so much, Annette, for taking the time to leave us this feedback. Customers like you inspire our team to continue servicing the Good Neighbors of Decatur, GA. Please let us know if you have questions or require more coverage. We are here for you! -Alicia"
Barbara Cortes
August 15, 2024
5
out of
5
rating by Barbara Cortes
"I had Kelsey Henderson assist me in setting up rental insurance. They were very helpful in assisting me and answering any questions I had. They even made sure to follow up with me- I would recommend going to them for your insurance needs! It’s worth the try with the great customer service :)"
We responded:
"Barbara, we can’t thank you enough for taking the time to leave us this review and 5-star rating. I will certainly pass this along to Kelsey. My team and I make communication and customer service top priorities. Please let us know if you have questions about your coverage. - Alicia"
Iola Crook
August 14, 2024
5
out of
5
rating by Iola Crook
"Hey, If you’re seeking an Awesome insurance agent, Alicia Wallace’s State Farm agency is the one. Professionalism and Great Customer Service continually. Ask for Deborah who will provide you with what you need."
We responded:
"Hi Iola! Thank you for the awesome review! We truly appreciate you for being a longtime supporter of Alicia Wallace State Farm! "
Pooja Patel
August 5, 2024
5
out of
5
rating by Pooja Patel
"Spoke with Kelsey about getting renter’s insurance. He was very kind and patient with me and answered all and any questions I had :)"
We responded:
"Thank you so much for the awesome review! Kelsey prides himself on providing an awesome experience. We hope to see you soon!"