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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jasmine Wu

June 30, 2026

5  out of  5
rating by Jasmine Wu
"Morgan did a stellar job helping me with my renters insurance! Super communicative and understanding. As my first time handling it through third party, this experience exceeded my expectations. She was able to help me with my policy as I ran into some issues online. Highly recommend working with her!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Alicia Wallace’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Shakeia Solomon

June 18, 2026

5  out of  5
rating by Shakeia Solomon
"Morgan was wonderful! She assisted me with my issue in a timely manner and made sure that I was informed about my situation. It was top quality customer service!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Alicia Wallace’s Team. "
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TWITTER 310

June 17, 2026

5  out of  5
rating by TWITTER 310
"Morgan was great to work with honestly. She was friendly, helpful, and made the process easy to understand. She helped me find a policy that fit my needs and even helped me save about $450 a year I’d definitely recommend her and thanks again."
We responded:
"Thank you for taking the time to leave such a great review, TWITTER. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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dionna degraffenried

June 17, 2026

5  out of  5
rating by dionna degraffenried
"I had the pleasure of working with Morgan, and she provided an exceptional experience. She took the time to thoroughly explain my policy, answer all of my questions, and even helped me find ways to save money. Throughout the process, she was incredibly kind, patient, and professional.

What stood out most was how comfortable she made me feel. She treated me like a friend rather than just another customer, and she never seemed bothered by my many questions. Morgan’s genuine care and dedication made the entire experience stress-free and enjoyable.

Thank you, Morgan, for your outstanding service and for truly making my day!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Jerome Berry

June 16, 2026

5  out of  5
rating by Jerome Berry
"Just wanted to speak kindly about Morgan. She's always with answers, that brings understanding. I always feel like I been helped after speaking with her. GBP!"
We responded:
"Jerome, thank you for your wonderful review of State Farm Agent Alicia Wallace’s Team!"
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Bonnie Minter

April 9, 2026

5  out of  5
rating by Bonnie Minter
"As a current client, I like being able to call and have someone answer the phone! Morgan helped me get renters insurance in about 15 minutes. Wonderful!"
We responded:
"Thanks so much for the amazing review, Bonnie! We really appreciate your support here in Decatur . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Hannah Carver

April 7, 2026

5  out of  5
rating by Hannah Carver
"Morgan was quickly able to help me secure an auto policy that is significantly more affordable than my previous provider, saving me almost $800 annually. Cannot recommend this office enough!"
We responded:
"Hannah, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Coca Cola

February 13, 2026

5  out of  5
rating by Coca Cola
"Thank you so much Ms. Deborah.

I truly appreciate all your help.

You always give Outstanding Service and truly it do not go unnoticed. Thank you again.

Sincerely,

T.W."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Ronnie MacDuff

October 30, 2025

5  out of  5
rating by Ronnie MacDuff
"Deborah helped us bundle our home and auto for a great discount! Thank you!"
We responded:
"Hi Ronnie! We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!
-Alicia "
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Mary Hendrix

October 24, 2025

5  out of  5
rating by Mary Hendrix
"Leanne was extremely helpful as I had a number of questions and concerns, which were all addressed. She definitely reminded me of the reasons I continue working with them."
We responded:
"Hi Mary! Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs.

-Alicia"
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Bertha Smith

September 25, 2025

5  out of  5
rating by Bertha Smith
"Thank you Leana for helping me and my daughter with our insurance needs, your knowledge and experience was outstanding"
We responded:
"Hi Bertha! Thank you so much for the 5-Star review!
-Alicia "
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Chuck Taylor (Chief)

September 8, 2025

5  out of  5
rating by Chuck Taylor (Chief)
"Very cordial and Smart, spoke to her this morning and afternoon, name correction got handled with no troubles. 5stars agent!!"
We responded:
"Hi Chuck, we appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!

-Alicia Wallace"
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Morgan Woods

September 4, 2025

5  out of  5
rating by Morgan Woods
"Today I had the pleasure of speaking with Aiden and he was AMAZING! He’s literally the epitome of GREAT customer service! Not only was he extremely pleasant and polite, but he was very knowledgeable and tended to my personal needs when selecting the best insurance policy for me. If possible, I definitely recommend requesting him for all of your insurance needs."
We responded:
"Hi Morgan, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!

-Alicia Wallace"
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Kiyema Stocks

August 27, 2025

5  out of  5
rating by Kiyema Stocks
"I’ve had an amazing experience working with Leanna as my car insurance agent. She is incredibly knowledgeable, professional, and always goes above and beyond to make sure I have the coverage that fits my needs and budget.

Leanna takes the time to explain everything clearly and is always quick to respond whenever I have questions or need to make changes. It’s rare to find someone so reliable, relatable, patient, and genuinely caring about her clients.

I highly recommend Leanna to anyone looking for a trustworthy and dedicated insurance agent. She makes the entire process smooth and stress-free!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Gale Jordan

August 18, 2025

5  out of  5
rating by Gale Jordan
"We really enjoyed working with Leanne Peale regarding my home and auto insurance. She was very personable and laid out my options in a clear, organized manner.. I did not make my decision to add State Farm immediately , but I quickly came back to her with a clear understanding and a feeling of security when I told her I would love to proceed with steps to make State Farm mu insurance for home and car. Thank you so much Leanne,"
We responded:
"Gale, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!

-Alicia"
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Corey Meyer

August 16, 2025

1  out of  5
rating by Corey Meyer
"Alicia was an extremely unhelpful agent. She allowed for my renters insurance plan to auto renew after I had asked her office to not renew my plan and then failed to respond to four emails asking for assistance in canceling the the policy that should have never renewed in the first place. I was finally able to get in contact with her office through the phone where they promised to cancel the policy however they never followed through with the cancellation. Overall Alicia and her team were very unhelpful and unresponsive in dealing with this issue."
We responded:
"Thank you for taking the time to leave us a review. We apologize for any frustration or inconvenience you’ve experienced on your insurance journey. Your feedback is important to us, and we would appreciate the chance to work with you to resolve the issue. Please contact us at your earliest convenience."
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Patrick Anderson, Jr

August 15, 2025

5  out of  5
rating by Patrick Anderson, Jr
"I have longed for a SF Agency that treats me more than just an another customer to their portfolio. This by far has been one of my greatest insurance experiences. I’ve been with most of the big names of insurance but this has been a great partnership and I’d def recommend Alicia Wallace SF Agency to my friends. ❤️💯"
We responded:
"Patrick, we appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!

-Alicia"
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Natalie Cody

August 4, 2025

5  out of  5
rating by Natalie Cody
"Aiden assisted me and he was patient, knowledgeable, and very professional. He covered all the details and because there were significant savings I initiated a new policy.

Very pleased"
We responded:
"Natalie, we’re honored by your positive feedback when working with Aiden! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!

-Alicia"
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Katherine Wang

July 28, 2025

5  out of  5
rating by Katherine Wang
"super helpful and quick with getting back to you and following up on things"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!

-Alicia"
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Desire' Gaston

July 25, 2025

5  out of  5
rating by Desire' Gaston
"Aiden was awesome and assisted me in purchasing my home owner’s insurance. As a first time home buyer, I felt supported and Aiden guided me through every detail of every step in choosing the correct plan!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Aiden; your satisfaction is our top priority! We look forward to continuing to support your insurance needs.

-Alicia"
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Lisa Thompson

July 24, 2025

5  out of  5
rating by Lisa Thompson
"Deborah was a wonderful help when I was looking for home insurance. She clearly stated all of the policy terms and we had a good chat about the discount I would get if I signed up for health insurance. I highly recommend Alicia Wallace and her State Farm team."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with Deborah. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!

-Alicia"
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Diamond Pizarro

July 2, 2025

5  out of  5
rating by Diamond Pizarro
"Ms. Debbie is amazing she was so kind and worked fast. She needs a raise"
We responded:
"Thank you for reviewing our State Farm office, Diamond! We’re thrilled to know you had a positive experience with Deborah; your satisfaction is our top priority! We look forward to continuing to support your insurance needs.

-Alicia"
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beth pfister

June 30, 2025

5  out of  5
rating by beth pfister
"I worked with Leanne Peake to secure renters insurance for my daughter. Leanne has been the best part of this moving process us. She made it quick, easy, and accurate. Leanne was also VERY responsive to both emails and calls. Highly recommend! Thank you Leanne and tell Alicia she has a good one on her team. :-)"
We responded:
"Hi Beth! Thank you for your 5-star review! We absolutely love Leanne! My State Farm team and I are happy to be your good neighbor!

-Alicia"
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Cameron Callahan

June 17, 2025

5  out of  5
rating by Cameron Callahan
"Excellent agency. Thank you to Ms. Deborah for understanding my personal situation and working with me to establish coverage for my vehicle. Ms. Deborah listened, executed, and got the job done in an efficient manner. Ms. Wallace's agency has got it right. Top notch customer service."
We responded:
"Hi Aniesha! Thank you for taking the time to share your thoughts regarding Ms. Deborah! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!
-Alicia "
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Jean Bing

June 11, 2025

5  out of  5
rating by Jean Bing
"TALKED WITH LEANNE PEAKE TODAY AND SHE RESEARCHED A PROBLEM FROM 2022 AND PROVIDED A SOLUTION TO THE PROBLEM VERY FAST! GREAT CUSTOMER SERVICE. THANKS"
We responded:
"Thank you for your 5-star review for Leanne! My State Farm team and I are happy to be your good neighbor!
-Alicia"